This Privacy Policy describes how maaticrafts.shop collects, uses, stores and shares personal information when you visit our website, make a purchase, contact us or otherwise interact with our online services.

For privacy-related enquiries, contact:

Email: info@maaticrafts.shop

1. Personal Information We Collect

Depending on how you interact with maaticrafts.shop, we may collect information including:

• name;
• billing and delivery information;
• email address;
• telephone number where provided during checkout;
• order details;
• payment and transaction information;
• communications with customer service;
• IP address;
• browser and device information;
• website activity;
• cookie and similar technology information;
• fraud and security information; and
• marketing preferences.

Payment-card information is generally processed by authorised payment providers rather than stored directly by maaticrafts.shop.

2. How We Collect Information

We may obtain personal information:

• directly from you;
• when you create or place an order;
• when you contact us;
• automatically through cookies and similar technologies;
• through Shopify and other technology providers;
• from payment processors;
• from delivery and fulfilment providers; and
• from fraud-prevention and security services.

3. How We Use Personal Information

We may process personal information to:

• provide products and services;
• process and fulfil orders;
• process payments;
• arrange delivery;
• provide order notifications;
• handle returns and refunds;
• answer customer enquiries;
• prevent fraud and unauthorised transactions;
• secure our website;
• comply with legal obligations;
• maintain accounting and transaction records;
• enforce our terms;
• resolve disputes;
• improve our website and services;
• analyse website performance; and
• send marketing communications where permitted.

4. Lawful Bases for Processing

Where the UK GDPR applies, we rely on appropriate lawful bases depending on the purpose.

These may include:

Performance of a contract — for processing necessary to accept, fulfil and administer an order.

Legal obligations — where processing is necessary to meet accounting, taxation, consumer protection or other legal requirements.

Legitimate interests — where reasonably necessary to operate, secure and improve our business, prevent fraud, provide customer service or establish and defend legal claims, provided these interests are not overridden by your rights.

Consent — where consent is required, including for certain marketing communications or non-essential cookies.

Where processing relies on consent, consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Shopify

Our online store operates using Shopify technology.

Shopify may process information necessary to provide hosting, checkout, security, analytics and other ecommerce functionality.

Your information may therefore be processed by Shopify in accordance with Shopify's own privacy practices and applicable data-protection requirements.

6. Payments

Payments may be processed through third-party payment processors available at checkout.

Payment processors may collect information necessary to authorise transactions, perform fraud checks, comply with financial regulations and process refunds.

We encourage customers to review the privacy information made available by the payment provider they choose.

7. Fulfilment and Delivery

We may share relevant personal information with fulfilment centres, warehouses, carriers and delivery providers where necessary to process and deliver your order.

Only information reasonably necessary for fulfilment and delivery should be provided.

8. Service Providers

We may use third-party organisations that assist us with activities including:

• ecommerce hosting;
• website functionality;
• payment processing;
• order fulfilment;
• shipping;
• analytics;
• customer communications;
• security;
• fraud prevention;
• cloud storage; and
• technical support.

These organisations may process personal information on our behalf or for their own legally permitted purposes.

9. Cookies

maaticrafts.shop may use cookies and similar technologies.

Cookies may be used to:

• operate essential website features;
• remember shopping-cart contents;
• maintain security;
• remember preferences;
• analyse website performance;
• understand customer interactions; and
• support advertising or marketing where permitted.

Where required by applicable law, non-essential cookies will be used subject to appropriate consent choices.

You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Marketing Communications

Where legally permitted, we may send information about products, promotions or store updates.

Where consent is required, marketing communications will be sent only where appropriate consent has been obtained.

You may unsubscribe from marketing emails through the unsubscribe mechanism provided in the message or by contacting:

info@maaticrafts.shop

Transactional communications relating to an existing order are not marketing communications and may still be sent where necessary.

11. Sharing Personal Information

We do not disclose personal information indiscriminately.

Information may be shared when reasonably necessary with:

• Shopify;
• payment processors;
• shipping and fulfilment providers;
• professional advisers;
• analytics providers;
• fraud-prevention services;
• technology providers;
• public authorities where legally required; and
• parties involved in a legitimate business restructuring, subject to applicable law.

We may also disclose information when necessary to protect our legal rights, customers, systems or services.

12. International Transfers

Because ecommerce infrastructure and service providers may operate internationally, personal information may be processed in countries outside the United Kingdom.

Where UK data-protection law requires safeguards for an international transfer, appropriate transfer mechanisms will be used, which may include adequacy regulations, recognised contractual safeguards or other lawful transfer mechanisms.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Retention periods may vary depending on the nature of the information and the reason it is processed.

When information is no longer required, it may be securely deleted or anonymised where appropriate.

14. Data Security

We use reasonable administrative, technical and organisational measures intended to protect personal information.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for protecting passwords and account credentials and should contact us if they believe their account or information has been compromised.

15. Your UK Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

• the right to access personal information;
• the right to correct inaccurate information;
• the right to request deletion;
• the right to restrict certain processing;
• the right to object to certain processing;
• the right to data portability;
• the right to withdraw consent where consent is relied upon; and
• rights relating to certain automated decision-making.

These rights are subject to legal conditions and exceptions.

Requests may be submitted to:

info@maaticrafts.shop

We may need to verify your identity before responding.

16. Right to Object

Where personal information is processed on the basis of legitimate interests, you may have the right to object to that processing in certain circumstances.

You also have the right to object to the use of your personal information for direct marketing.

17. Complaints

If you have concerns about how we process personal information, please contact us first at:

info@maaticrafts.shop

Individuals may also have the right to complain to the UK Information Commissioner's Office (ICO).

18. Children

Our store is intended for customers capable of entering into legally binding purchasing arrangements.

We do not knowingly seek to collect personal information from children in circumstances prohibited by applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements or services.

The latest version will be published on maaticrafts.shop with an updated revision date.

20. Contact

For privacy enquiries or requests:

maaticrafts.shop
Email: info@maaticrafts.shop

Last updated: 20 August 2026

英国 ICO 要求隐私通知说明处理目的、法律基础、数据类别、接收者、国际传输、保存期限和个人权利等；上面的版本已覆盖这些主要项目。

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4. TERMS OF SERVICE

Terms of Service

These Terms of Service govern your access to and use of maaticrafts.shop, including purchases made through our online store.

By accessing our website or submitting an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude, restrict or override mandatory rights available to consumers under UK law.

1. About maaticrafts.shop

maaticrafts.shop operates an online retail website through which customers may browse and purchase products.

Customer service enquiries can be directed to:

info@maaticrafts.shop

2. Eligibility

By placing an order, you confirm that you are legally capable of entering into the transaction or that you have appropriate permission from a parent, guardian or other authorised person where required.

You must provide accurate information when ordering.

3. Product Information

We make reasonable efforts to ensure product descriptions, photographs, prices and other information are accurate.

Product colours may appear differently depending on display settings.

Minor variations in packaging or appearance may occur where they do not materially alter the nature or functionality of the product.

Nothing in this section reduces rights relating to goods that are not as described.

4. Prices

The applicable price will be displayed on the product page and confirmed during checkout.

We may change prices at any time before an order is accepted.

If an obvious pricing or technical error occurs, we may contact you to explain the issue and, where legally permitted, offer the opportunity to purchase at the correct price or cancel the affected order.

5. Orders

Submitting an order constitutes an offer to purchase the selected products.

Receipt of an automated order confirmation does not necessarily mean an order has been finally accepted where additional verification is required.

We may refuse or cancel orders where reasonably necessary, including suspected fraud, payment failure, product unavailability or an obvious error.

Where an order is cancelled after payment, the relevant amount will be refunded.

6. Payment

Customers must use one of the payment methods made available during checkout.

You confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

7. Shipping

maaticrafts.shop offers free standard shipping on all orders.

Our usual estimated delivery timeframe is 15–20 calendar days from order confirmation.

Full details are provided in our Shipping Policy.

8. Delivery Delays

Delivery estimates are provided in good faith.

If a delivery becomes materially delayed, we will deal with the situation in accordance with applicable consumer law.

Nothing in these Terms limits any statutory right to cancel where goods are not delivered within an agreed or legally required period.

9. Risk and Ownership

Risk in physical goods normally passes to the consumer when the goods are delivered into the physical possession of the consumer or another person identified by the consumer, subject to applicable law.

Ownership may be subject to successful payment.

10. Cancellation and Returns

Eligible UK online purchases may benefit from statutory cancellation rights.

Details of these rights and our procedures are contained in our Return and Refund Policy.

11. Faulty Goods

Products must meet applicable legal standards, including requirements relating to satisfactory quality, fitness for purpose and conformity with description where relevant.

Nothing in these Terms excludes any statutory remedy available for faulty or non-conforming goods.

12. Intellectual Property

Unless otherwise stated, content appearing on maaticrafts.shop, including site design, written content, graphics and original branding, is protected by applicable intellectual-property laws.

You may use the website for personal, lawful shopping purposes.

You may not reproduce, distribute, commercially exploit or misuse protected website content without authorisation, except where permitted by law.

Third-party product names and marks remain the property of their respective owners.

13. Prohibited Uses

You must not use maaticrafts.shop:

• for unlawful activities;
• to infringe intellectual-property rights;
• to distribute malware;
• to interfere with website security;
• to collect information unlawfully;
• to submit fraudulent orders;
• to impersonate another person;
• to circumvent security controls; or
• in any manner that may materially harm the website or other users.

14. Third-Party Services

Our store may rely on third-party services including Shopify, payment providers, fulfilment services and delivery providers.

We are not responsible for independent services outside our reasonable control except where applicable law provides otherwise.

15. External Links

Our website may contain links to third-party websites.

A link does not necessarily constitute endorsement. Third-party websites operate according to their own terms and privacy practices.

16. Website Availability

We aim to keep maaticrafts.shop accessible but cannot guarantee uninterrupted access.

Temporary interruptions may occur for maintenance, security, technical failures or circumstances outside reasonable control.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude liability for matters that cannot legally be excluded or to restrict statutory consumer rights.

To the extent legally permitted, we are not responsible for losses that were not reasonably foreseeable consequences of our breach or for business losses suffered by consumers using products for private purposes.

18. Indemnity

Nothing in these Terms requires a consumer to indemnify maaticrafts.shop in circumstances where such a provision would be unlawful or unfair under applicable consumer protection law.

19. Privacy

Personal information is handled in accordance with our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as described in that policy.

20. Changes to These Terms

We may update these Terms when reasonably necessary to reflect legal, operational or service changes.

Changes will apply from the date the revised Terms are published and will not retrospectively remove rights already acquired under an accepted order.

21. Severability

If any provision is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

22. No Waiver

A failure to enforce a provision immediately does not necessarily constitute a waiver of the right to enforce it later.

23. Governing Law

These Terms are governed by applicable UK law to the extent relevant to the transaction.

If you are a consumer, nothing in these Terms deprives you of mandatory protections provided by the law applicable to you.

Any dispute may be brought before a court having jurisdiction under applicable consumer and civil procedure rules.

24. Contact

Questions concerning these Terms may be sent to:

maaticrafts.shop
Email: info@maaticrafts.shop