Terms of service

 

These Terms of Service govern your access to and use of maaticrafts.shop, including purchases made through our online store.

By accessing our website or submitting an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude, restrict or override mandatory rights available to consumers under UK law.

1. About maaticrafts.shop

maaticrafts.shop operates an online retail website through which customers may browse and purchase products.

Customer service enquiries can be directed to:

info@maaticrafts.shop

2. Eligibility

By placing an order, you confirm that you are legally capable of entering into the transaction or that you have appropriate permission from a parent, guardian or other authorised person where required.

You must provide accurate information when ordering.

3. Product Information

We make reasonable efforts to ensure product descriptions, photographs, prices and other information are accurate.

Product colours may appear differently depending on display settings.

Minor variations in packaging or appearance may occur where they do not materially alter the nature or functionality of the product.

Nothing in this section reduces rights relating to goods that are not as described.

4. Prices

The applicable price will be displayed on the product page and confirmed during checkout.

We may change prices at any time before an order is accepted.

If an obvious pricing or technical error occurs, we may contact you to explain the issue and, where legally permitted, offer the opportunity to purchase at the correct price or cancel the affected order.

5. Orders

Submitting an order constitutes an offer to purchase the selected products.

Receipt of an automated order confirmation does not necessarily mean an order has been finally accepted where additional verification is required.

We may refuse or cancel orders where reasonably necessary, including suspected fraud, payment failure, product unavailability or an obvious error.

Where an order is cancelled after payment, the relevant amount will be refunded.

6. Payment

Customers must use one of the payment methods made available during checkout.

You confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment providers.

7. Shipping

maaticrafts.shop offers free standard shipping on all orders.

Our usual estimated delivery timeframe is 15–20 calendar days from order confirmation.

Full details are provided in our Shipping Policy.

8. Delivery Delays

Delivery estimates are provided in good faith.

If a delivery becomes materially delayed, we will deal with the situation in accordance with applicable consumer law.

Nothing in these Terms limits any statutory right to cancel where goods are not delivered within an agreed or legally required period.

9. Risk and Ownership

Risk in physical goods normally passes to the consumer when the goods are delivered into the physical possession of the consumer or another person identified by the consumer, subject to applicable law.

Ownership may be subject to successful payment.

10. Cancellation and Returns

Eligible UK online purchases may benefit from statutory cancellation rights.

Details of these rights and our procedures are contained in our Return and Refund Policy.

11. Faulty Goods

Products must meet applicable legal standards, including requirements relating to satisfactory quality, fitness for purpose and conformity with description where relevant.

Nothing in these Terms excludes any statutory remedy available for faulty or non-conforming goods.

12. Intellectual Property

Unless otherwise stated, content appearing on maaticrafts.shop, including site design, written content, graphics and original branding, is protected by applicable intellectual-property laws.

You may use the website for personal, lawful shopping purposes.

You may not reproduce, distribute, commercially exploit or misuse protected website content without authorisation, except where permitted by law.

Third-party product names and marks remain the property of their respective owners.

13. Prohibited Uses

You must not use maaticrafts.shop:

• for unlawful activities;
• to infringe intellectual-property rights;
• to distribute malware;
• to interfere with website security;
• to collect information unlawfully;
• to submit fraudulent orders;
• to impersonate another person;
• to circumvent security controls; or
• in any manner that may materially harm the website or other users.

14. Third-Party Services

Our store may rely on third-party services including Shopify, payment providers, fulfilment services and delivery providers.

We are not responsible for independent services outside our reasonable control except where applicable law provides otherwise.

15. External Links

Our website may contain links to third-party websites.

A link does not necessarily constitute endorsement. Third-party websites operate according to their own terms and privacy practices.

16. Website Availability

We aim to keep maaticrafts.shop accessible but cannot guarantee uninterrupted access.

Temporary interruptions may occur for maintenance, security, technical failures or circumstances outside reasonable control.

17. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing is intended to exclude liability for matters that cannot legally be excluded or to restrict statutory consumer rights.

To the extent legally permitted, we are not responsible for losses that were not reasonably foreseeable consequences of our breach or for business losses suffered by consumers using products for private purposes.

18. Indemnity

Nothing in these Terms requires a consumer to indemnify maaticrafts.shop in circumstances where such a provision would be unlawful or unfair under applicable consumer protection law.

19. Privacy

Personal information is handled in accordance with our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as described in that policy.

20. Changes to These Terms

We may update these Terms when reasonably necessary to reflect legal, operational or service changes.

Changes will apply from the date the revised Terms are published and will not retrospectively remove rights already acquired under an accepted order.

21. Severability

If any provision is determined to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

22. No Waiver

A failure to enforce a provision immediately does not necessarily constitute a waiver of the right to enforce it later.

23. Governing Law

These Terms are governed by applicable UK law to the extent relevant to the transaction.

If you are a consumer, nothing in these Terms deprives you of mandatory protections provided by the law applicable to you.

Any dispute may be brought before a court having jurisdiction under applicable consumer and civil procedure rules.

24. Contact

Questions concerning these Terms may be sent to:

maaticrafts.shop
Email: info@maaticrafts.shop