Shipping policy

 

This Shipping Policy explains how orders placed through maaticrafts.shop are processed, shipped and delivered.

1. Free Shipping

maaticrafts.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS.

There is no minimum purchase requirement for our standard free shipping service unless clearly stated otherwise before checkout.

The standard shipping charge is:

£0.00

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 calendar days from order confirmation.

This estimate includes the normal time required for order processing, fulfilment, international or domestic transportation where applicable and final delivery.

We aim to deliver within this period whenever reasonably possible.

3. Order Processing

After an order is successfully submitted and payment is authorised, it will enter our processing and fulfilment system.

Customers will normally receive an electronic order confirmation.

Orders may undergo payment verification, fraud screening and address checks before shipment.

4. Tracking Information

Where tracking is available, shipping or tracking information may be sent to the email address provided during checkout.

Tracking information can take some time to become active after a shipment has been handed to the carrier.

5. Delivery Locations

Availability of delivery depends on the destination shown during checkout.

If we cannot ship to the address provided, we may contact the customer and cancel and refund the affected order where necessary.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please verify:

• recipient name;
• house or building number;
• street;
• city;
• postcode;
• country; and
• any delivery information requested during checkout.

If you discover an error after ordering, contact:

info@maaticrafts.shop

We will attempt to update the information if fulfilment has not progressed too far, but address changes cannot always be guaranteed after an order has entered processing.

7. Delivery Estimates

The 15–20 day delivery period is an estimated standard timeframe rather than a guarantee of delivery on a particular hour or day unless we have expressly agreed otherwise.

Occasional delays may occur because of circumstances such as:

• severe weather;
• carrier disruption;
• transportation disruption;
• customs processing;
• public holidays;
• unusually high order volumes;
• remote destination requirements; or
• other events outside reasonable control.

Where a material delay occurs, applicable statutory rights remain unaffected.

8. UK Consumer Delivery Rights

We will fulfil orders in accordance with applicable UK consumer law.

Where no different delivery period has been specifically agreed, UK rules generally require traders to deliver goods without undue delay and within the applicable statutory timeframe.

Our stated 15–20 day delivery timeframe is intended to provide customers with a clear delivery expectation before ordering.

9. Delayed Orders

If your order has not arrived within the expected delivery period, contact:

info@maaticrafts.shop

Please include your order number.

We may check tracking information and investigate with the relevant carrier or fulfilment provider.

If an order is confirmed lost or cannot be delivered, we will provide an appropriate remedy in accordance with applicable law, which may include replacement or refund.

10. Split Shipments

Where an order contains multiple products, products may occasionally be sent in separate parcels.

Separate parcels may arrive on different days.

You will not be charged additional standard shipping fees merely because we divide an order into multiple shipments.

11. Customs and Import Processing

Some orders may pass through customs or cross-border fulfilment networks.

Where customs procedures affect delivery, additional processing time may occasionally occur.

Any mandatory duties, taxes or charges for which a customer will be responsible should be disclosed where legally required before the customer becomes bound by the purchase.

We do not intentionally impose undisclosed delivery charges after checkout.

12. Damaged Packages

If a product arrives damaged, contact:

info@maaticrafts.shop

Please provide your order number and, where reasonably possible, photographs showing the item and damage.

We will assess the matter under our Return and Refund Policy and applicable consumer law.

13. Lost Packages

A tracking status showing no recent movement does not necessarily mean a parcel has been lost.

Where appropriate, we may open an investigation with the carrier.

If the parcel is confirmed lost, we will provide an appropriate remedy.

14. Delivered but Not Received

If tracking indicates delivery but you cannot locate the parcel:

1. check the immediate delivery location;
2. check with household members where appropriate;
3. check any safe place indicated by the carrier; and
4. contact us at info@maaticrafts.shop.

We will assist with an appropriate investigation.

15. Incorrect or Incomplete Address

If an order cannot be delivered because the customer supplied materially incorrect or incomplete delivery information, the parcel may be returned.

Where legally permitted, customers may be responsible for additional costs directly caused by an incorrect address.

We will always assess the circumstances before determining any additional charge.

16. Refused Delivery

Refusing a parcel does not automatically constitute a valid cancellation notice in every circumstance.

Customers wishing to cancel an eligible purchase should contact:

info@maaticrafts.shop

17. Free Shipping and Returns

Free shipping relates to delivery of the original order.

Change-of-mind return shipping may be the customer's responsibility where permitted by law.

For faulty, damaged, incorrect or misdescribed products, reasonable return costs will be handled in accordance with applicable consumer law and our Return and Refund Policy.

18. Contact

For shipping, tracking or delivery enquiries:

maaticrafts.shop
Email: info@maaticrafts.shop

Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 calendar days